At CANE & CROWN we check all items and ensure they are in perfect condition before being packaged carefully and sent to you. However, if you are unhappy with an item you have received you can return it within 10 days of the purchase date for a full store credit. Please note we do not offer returns or refunds on sale items.

Please contact us immediately on if you intend to return something. We will then send you a returns form which must be completed and sent back with the item/s being returned. We cannot accept returns without this form filled out correctly. 

Please choose carefully as we unfortunately do not offer exchanges as we cannot guarantee that the particular item you would like will be available in the correct size at the time of the return of your unwanted item/s.

The returned goods must be:
1. In their original packaging with all tags in tact.
2. Returned within 10 days of the purchase date.
3. Items must not have been worn, damaged/dirty or have any fragrance on them.
4. Items must also be returned via a trackable shipping method in which you, the customer will cover the costs of.

Once we receive the item/s we will check and ensure it is in the same new, unworn and perfect condition in which it was sent and from there we will arrange a store credit or refund for you.

We do not accept returns on earrings.